Payment Policy
5.5 Payment Policy
Last updated: 21 June 2026
At Wattle & Vale Melbourne, we aim to make the payment process simple, secure and transparent for every customer.
This Payment Policy explains which payment methods may be available, how payments are processed and how refunds are handled.
1. Available Payment Methods
The payment methods available at checkout may vary depending on your location, device, browser, payment provider and the settings active on our website at the time of purchase.
Wattle & Vale Melbourne may accept the following payment methods:
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Visa
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Mastercard
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American Express
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Shop Pay
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Apple Pay
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Google Pay
The exact payment options available to you will be shown at checkout before you complete your order.
We do not currently offer PayPal, Klarna or UnionPay as payment methods.
2. Payment Currency
Unless otherwise stated, prices on our website are displayed in Australian dollars.
If you pay using a card or account issued in another country, your bank, card provider or payment provider may apply currency conversion fees or international transaction fees. These fees are set by your provider and are not controlled by Wattle & Vale Melbourne.
3. Secure Payment Processing
All payments are processed securely through trusted third-party payment providers.
Wattle & Vale Melbourne does not store your full credit card, debit card or wallet payment details on our own servers.
Payment information is handled by the relevant payment provider in accordance with their own security standards, privacy policies and payment terms.
4. Payment Authorisation
Your order will only be processed once your payment has been successfully authorised and received.
If your payment is declined, not completed or flagged for review by the payment provider, your order may not be processed until the issue has been resolved.
Please make sure your billing details, payment details and contact information are entered correctly at checkout.
5. Payment Verification and Fraud Prevention
For security reasons, some orders may be subject to additional payment verification or fraud checks.
We reserve the right to delay, cancel or refund an order if we reasonably suspect fraudulent activity, unauthorised payment use, incorrect information or a security risk.
If additional verification is required, we may contact you using the email address provided at checkout.
6. Payment Fees and Surcharges
Any applicable payment fees, if charged, will be shown clearly at checkout before you complete your order.
Wattle & Vale Melbourne will not intentionally apply hidden payment charges.
If a payment provider, bank or card issuer charges you additional fees, such as international transaction fees or currency conversion fees, these are charged by the provider and are not controlled by Wattle & Vale Melbourne.
7. Refunds
If you are entitled to a refund, the refund will be issued to the original payment method used for the order.
For approved change-of-mind returns, refunds are processed only after the returned item has been received at the correct return address and inspected.
Once approved, the refund will be processed within 14 business days. Please note that your bank, card issuer or payment provider may take additional time to make the funds available in your account.
Original shipping costs are not refunded for change-of-mind returns, unless otherwise required by law.
Nothing in this Payment Policy limits any rights you may have under the Australian Consumer Law.
8. Failed or Duplicate Payments
If you believe you have been charged twice or if a payment appears to have failed but money has left your account, please contact us at:
Please include your order number, the email address used at checkout and a screenshot or description of the payment issue where possible.
We will review the issue and, where needed, work with the payment provider to help resolve it.
9. Payment Disputes
If you have a question or issue with your order or payment, please contact us first at:
Our support team will review your order and help you with the next steps.
Opening a payment dispute before contacting us may slow down the resolution process.
10. Contact Us
If you have any questions about payments, failed transactions, refunds or billing, please contact us at: