Privacy Policy
5.1 Privacy Policy
Last updated: 2 August 2026
This Privacy Policy applies to the website and services of Wattle & Vale Melbourne.
At Wattle & Vale Melbourne, we respect your privacy and are committed to handling your personal information carefully, securely and transparently.
This Privacy Policy explains what personal information we collect, how we use it, when we share it, how we protect it and how you can contact us about your privacy rights.
We handle personal information in accordance with applicable Australian privacy laws, including the Australian Privacy Principles where applicable.
1. Information We Collect
We may collect personal information that you provide to us when you place an order, create an account, contact our customer support team, subscribe to marketing or interact with our website.
This may include:
-
Full name
-
Email address
-
Phone number
-
Billing address
-
Shipping address
-
Order details
-
Payment-related information
-
Customer service messages
-
Return, refund or exchange request information
-
Photos or information you provide when reporting an issue with an item
-
IP address
-
Device and browser information
-
Website activity, including products viewed, cart activity and checkout activity
-
Order and transaction history
-
Cookie, pixel and tracking information
Payment details are processed securely by our payment providers. Wattle & Vale Melbourne does not store your full credit card, debit card or wallet payment details on our own servers.
2. Why We Collect and Use Your Information
We may collect and use your personal information for the following purposes:
-
To process, confirm and fulfil your order
-
To arrange shipping and delivery
-
To send order confirmations, delivery updates and tracking information
-
To provide customer service and support
-
To handle returns, refunds, exchanges and complaints
-
To improve our website, products, services and customer experience
-
To prevent and detect fraud, abuse, payment misuse or security risks
-
To personalise your shopping experience where appropriate
-
To send marketing communications where permitted
-
To measure website, email and advertising performance
-
To comply with legal, tax, accounting or regulatory obligations
We only collect and use personal information where it is reasonably necessary for our business operations, where you have provided consent, or where it is otherwise permitted or required by law.
3. Marketing Communications
If you subscribe to our email list, make a purchase or otherwise opt in to marketing, we may send you emails about products, offers, promotions or store updates.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or by contacting us at:
Even if you unsubscribe from marketing, we may still send you important service-related emails, such as order confirmations, shipping updates, refund updates or customer support messages.
4. Sharing Information With Third Parties
We only share personal information with third parties where it is necessary for our store, order fulfilment, customer support, marketing, analytics, fraud prevention or legal obligations.
This may include:
-
Shopify and website hosting services
-
Payment providers
-
Shipping and fulfilment partners
-
Australia Post or other delivery partners where applicable
-
Our suppliers and fulfilment partners for order processing and delivery
-
Email marketing tools such as Klaviyo or similar providers
-
Analytics providers such as Google Analytics or similar tools
-
Advertising platforms such as Meta, Google, TikTok or similar platforms
-
Customer support tools
-
Fraud prevention and security services
-
Legal, accounting, tax or compliance advisers where required
We do not sell your personal information to third parties.
5. International Fulfilment and Overseas Disclosure
Some of our suppliers, fulfilment partners, technology providers, advertising platforms or service providers may be located outside Australia.
Because some orders may be fulfilled directly by overseas partners, including partners based in China, your personal information may be shared outside Australia where necessary to process and deliver your order.
This may include countries such as China, the United States, Canada, the United Kingdom, countries within the European Union or other locations where our service providers operate.
Information shared for fulfilment may include your name, delivery address, email address, phone number, order details and tracking information.
Where personal information is shared with overseas service providers, we take reasonable steps to ensure it is handled securely and only for the purpose for which it was provided.
6. Cookies, Pixels and Tracking Technologies
Our website uses cookies and similar technologies to make the website work properly, improve your shopping experience, analyse website performance and support marketing.
This may include cookies, pixels, tags and tracking scripts used by Shopify, Meta, Google, TikTok, Microsoft Clarity, Klaviyo or similar services, depending on which tools are active on our website.
These technologies may collect information such as:
-
IP address
-
Device information
-
Browser information
-
Pages viewed
-
Products viewed
-
Cart activity
-
Checkout activity
-
Advertisement interactions
-
Email or campaign interactions
Marketing and analytics tracking may help us understand whether an advertisement, email or promotion led to a website visit, add-to-cart action or purchase.
For more information, please read our Cookie Policy.
7. Data Security
We take reasonable technical and organisational measures to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
This may include secure checkout systems, SSL encryption, payment provider security, access controls and limiting access to personal information where appropriate.
However, no online transmission, website, payment system or storage method can be guaranteed to be completely secure.
8. Data Retention
We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
This may include retaining information for order processing, customer support, returns, refunds, accounting, tax, legal, fraud prevention and business record purposes.
When personal information is no longer needed, we will take reasonable steps to delete, destroy or de-identify it where appropriate.
9. Access, Correction and Privacy Requests
You may contact us to request access to, or correction of, personal information we hold about you.
You may also contact us if you want to ask questions about how your personal information is used or to make a privacy-related request.
To make a request, please contact us at:
We may need to verify your identity before responding to your request.
10. Privacy Complaints
If you have a concern or complaint about how your personal information has been handled, please contact us first at:
Please include a clear description of your concern so we can review it properly.
We aim to respond within a reasonable timeframe.
If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner for further guidance.
11. Children’s Privacy
Our website is not intended for children.
We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can review and remove the information where appropriate.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, advertising tools, legal requirements or operations.
Any updates will be posted on this page with a new “Last updated” date.
13. Contact
For questions about this Privacy Policy or how your personal information is handled, please contact us at:
Wattle & Vale Melbourne
Email: info@wattlevale-melbourne.com