Terms & Conditions
5.3 Terms & Conditions
Last updated: 21 June 2026
These Terms & Conditions apply to all purchases made through the Wattle & Vale Melbourne website.
By placing an order on our website, you agree to these Terms & Conditions, as well as our Shipping & Delivery Policy, Returns & Refund Policy, Privacy Policy and Cookie Policy.
These Terms & Conditions do not limit any rights you may have under the Australian Consumer Law.
1. About Us
This website is operated by Wattle & Vale Melbourne.
For any questions about your order, our products or these Terms & Conditions, you can contact us at:
2. Product Information
We do our best to ensure that all product descriptions, images, prices, sizes, colours and availability information on our website are accurate and up to date.
Please note that colours may appear slightly different depending on your screen, device settings, lighting or display resolution.
Product measurements are provided as a guide only and may vary slightly due to fabric, design, production method or manual measurement.
If we discover an error in a product description, price or availability, we may contact you to correct the issue, cancel the affected order item or provide another suitable solution.
3. Orders
When you place an order, you are responsible for ensuring that all details are correct, including your name, email address, phone number, shipping address, product selection, size and colour.
After placing an order, you will receive an order confirmation by email. This confirms that we have received your order, but it does not guarantee that every item is available or that the order has been fully processed.
We reserve the right to refuse, cancel or adjust an order where reasonably necessary, including where:
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The product is unavailable
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Payment has not been completed
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There is a clear pricing or product information error
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The delivery address is incomplete or incorrect
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Fraud, abuse or suspicious activity is detected
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We are unable to fulfil the order for reasons outside our reasonable control
If we cancel an order after payment has been received, we will issue a refund for the cancelled item or order to the original payment method.
4. Payment
Orders are processed only after full payment has been received.
The available payment methods are shown at checkout and may include credit card, debit card, Shop Pay, Apple Pay, Google Pay, PayPal or other payment options, depending on what is active and available at the time of purchase.
All prices are displayed in the currency shown on our website or at checkout.
You are responsible for ensuring that your payment details are correct and that you are authorised to use the selected payment method.
5. Shipping and Delivery
Orders are usually processed within 1 to 3 business days after payment has been received.
After dispatch, the estimated delivery time within Australia is usually 6 to 12 business days.
Delivery times are estimates only and may vary depending on your location, Australia Post handling, regional or remote delivery areas, public holidays, customs checks, weather conditions, busy periods or other delays outside our direct control.
Some items may be shipped directly from our trusted fulfilment partners, including partners based in China. Once the parcel arrives in Australia and is handed over for local delivery, Australia Post may be used where available.
For full details, please read our Shipping & Delivery Policy.
6. Delivery Address
You are responsible for entering a complete and correct delivery address at checkout.
If you notice an error in your delivery details, please contact us within 24 hours of placing your order at:
We cannot guarantee that address changes can be made once an order has entered processing or has been dispatched.
If an incorrect or incomplete address is provided and the parcel cannot be delivered, we will review the situation and help where reasonably possible, but we may not be able to issue a refund or replacement for address errors caused by the customer.
7. Returns, Refunds and Exchanges
Returns, refunds and exchanges are handled in accordance with our Returns & Refund Policy.
For change-of-mind returns, customers must contact us first and wait for return instructions before sending any item back.
Approved change-of-mind returns may need to be sent to the return address provided by our fulfilment partner, which may be located outside Australia.
Nothing in these Terms & Conditions or our Returns & Refund Policy limits your rights under the Australian Consumer Law. If an item is faulty, incorrect, unsafe or not as described, you may be entitled to a suitable remedy.
8. Order Cancellations
If you wish to cancel your order, please contact us as soon as possible at:
We can only cancel an order if it has not yet been processed or dispatched.
Once an order has entered processing or has already been dispatched, it can no longer be cancelled. In that case, you may need to wait until the order has been delivered and then contact us about a return request.
9. Delivery Issues and Payment Disputes
If your order is delayed, marked as delivered but not received, or if there is any other issue with your delivery, please contact us first at:
Please include your order number and tracking number so we can review the situation properly.
Opening a payment dispute before contacting us may slow down the resolution process. Our support team will always do its best to help you find a fair and appropriate solution.
10. Customs, Duties and Import Fees
Some items may be shipped from international fulfilment partners.
If customs duties, import taxes or additional government charges apply to your order, these are the responsibility of the customer unless otherwise required by law.
Customs checks or import processing may occasionally cause delivery delays outside our direct control.
11. Promotions and Discount Codes
From time to time, Wattle & Vale Melbourne may offer promotions, discounts or special offers.
Promotions may be subject to specific conditions, such as expiry dates, minimum order values, selected products or one-time use limits.
Discount codes must be applied at checkout before the order is completed. We cannot guarantee that a discount can be applied after an order has been placed.
We reserve the right to modify, pause or end promotions at any time, unless this would affect an order already completed under a valid promotion.
12. Intellectual Property
All content on the Wattle & Vale Melbourne website, including text, images, graphics, product descriptions, branding, layout and design elements, is owned by or licensed to Wattle & Vale Melbourne.
You may not copy, reproduce, distribute, modify or use our website content for commercial purposes without our prior written permission.
13. Website Use
You agree not to misuse our website or attempt to interfere with its normal operation.
You must not use our website for fraudulent, unlawful, harmful or abusive activity, including attempting to access systems, data or accounts without permission.
We may restrict access to our website or cancel orders where we reasonably suspect fraud, abuse or misuse.
14. Limitation of Liability
To the maximum extent permitted by law, Wattle & Vale Melbourne is not liable for indirect, incidental or consequential losses arising from the use of our website, products, shipping services or third-party platforms.
Where liability cannot be excluded under Australian Consumer Law or other applicable law, our liability will be limited to the remedy required by law.
Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot be excluded under Australian law.
15. Complaints
If you have a complaint about your order, product, delivery or experience with Wattle & Vale Melbourne, please contact us at:
Please include your order number, a clear description of the issue and photos where relevant.
We aim to respond within 5 business days.
16. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes in our business, website, products, policies, legal requirements or operations.
Any updates will be posted on this page with a new “Last updated” date.
The Terms & Conditions that apply to your order are the terms that were available at the time your order was placed, unless a change is required by law.
17. Governing Law
These Terms & Conditions are governed by the laws of Australia, including the Australian Consumer Law where applicable.
Where state or territory laws apply, the relevant Australian state or territory law may also apply.
Nothing in these Terms & Conditions affects any rights you may have under mandatory consumer protection laws.